Interpersonal Communication – An Effective Delegation Management Skill for Increased Performance
There are many different management styles and manager personality characteristics. All can be appropriate or inappropriate based on a number of factors such as:
Type of business
Responsibilities
Size and make up of business unit
Goals and Objectives
It may be that in a high-stress and mission critical situation, a more autocratic style might be appropriate (think military battle situation). At other times, a much more team-oriented style would be better (think a business unit where collaboration is key). In most business settings, a manager gets promoted to a leadership position based on performance, seniority, and other factors unrelated to “style of management.”So if management style is somewhat a given person-by-person and a manager is put in a position of responsibility to lead a business unit regardless of “style”, what can be done to improve performance? The answer is that every manager needs to get better at certain core skills regardless of their style, or sometimes in spite of their style. One such skill to explore is “interpersonal” management.”Interpersonal management skills represent a more collaborative style in leading the business unit. A manager may find times when the project or problem requires a more collaborative approach and interpersonal skills would boost results. What are some of the basic characteristics of “interpersonal” management?
Encourage participation in developing projects and solutions and sharing of ideas.
The manager shares all information relevant to the task at hand.
Power and authority are delegated, where appropriate, to carry out specific tasks and assignments.
Managers support and encourage “team-work” in planning and executing the assignment.
These basic approaches to fostering interpersonal management are not particularly difficult to employ when the situation requires. The problem is that most managers, particularly male managers according to many studies, come to the table with a more “authoritative” style or mind-set. It is the common “command and control” style that does not include much interpersonal/collaborative interaction. Certainly, the more directive and authority driven styles can be productive and have their place. The challenge to productivity and execution by managers who naturally employ this style is those situations where collaboration is needed to carryout a project.The key here is “recognition.” The top managers will realize when a situation, problem or project is such that “interpersonal” skills will be needed to foster the teamwork and collaboration needed for a particular assignment or project. These managers think-through what the assignment will require as part of the pre-project planning and review process. When they conclude that business unit or team collaboration will be the winning approach, they deliberately modify their management style to integrate more interpersonal skills into their management.It is a thoughtful and deliberate application of style modification. This is a hallmark of very effective leadership and it is called Versatility. Managers who can adopt a different style to fit the circumstances at hand are showing the versatility to match the situation. It can be a winning formula.
Strategic Marketing Using Digital Channels The Right Way
If you are looking to implement marketing from a strategic perspective in your company or business endeavour by making use of digital channels then it may well serve you to seek out some advice first. That’s some of what we set out to do here as we look to highlight some of the ins and outs of executing marketing in the digital age. There is more to digital marketing that ordinarily meets the eye as found in our consulting, devising and executing search engine and social media marketing campaigns.When a company is looking to [via its marketing personnel or use of third party agencies] market its products and services use the available digital marketing channels such as…
Video Marketing
Email Marketing
Search Engine Marketing
Podcasting
Blogging
Social Media Marketing
Micro Blogging
… all of the activities will need to be carried out via specific digital marketing channels with a view to getting engagement from chosen target market sector clients.As an example of the statement made above; the decision could be made to use the social media marketing and to connect with clients using an associated advertising platform through which to serve up ads. Going through the process of crafting and executing specific ads necessitates that one understands who the target audience is that the business is concerned with so that time is not wasted running ads that will be ultimately shown up to people that are not interested in the related products or services that the company has to offer. Going through the targeting process will determine where one’s audience ‘hangs out’ so that when the message is seen it is relatively easier to consume [or be interacted with].When running ads within the social media marketing channel alongside that of publishing engaging and compelling content, connect, following and republishing others content. It is important to make sure that the ads are in fact related to target clients likes, interests and aspirations as this will affect click through rate, engagement and other factors that lead to the actual cost of running the ad itself.The content aspect of digital marketing is indeed a critical and foundational one as one piece of content can effectively be repurposed for use in various formats and on differing platforms and digital marketing channels. E.g. a well written article can be used as a blog post, then used as the basis for a podcast, this same piece of content can be developed into a video and then used to create multiple micro blogging content pieces. Each piece of content should be used within planned digital marketing channels in order to deliver the marketing message through to the intended market segments.With the world in which we live in becoming increasingly technology enabled; this is continuing to open up opportunities for marketers and business owners to present their message to clients found the world over. However it is important to execute correctly and to start with the right messages, next the most appropriate digital marketing channel [some of which are listed above] are used in order to put the marketing message in front of the right audience. In other words a targeted approach should used as opposed to a shotgun spray and hope approach.At the end of the day digital marketing is still a subset of marketing and it itself has its own set of sub digital marketing channels. The strategic digital marketing approach is strongly recommended as when adhered to and the results start coming in, one will understand why it’s important to continue to adopt this approach to business promotion.
Different Types of Direct Marketing Lists
Direct marketing delivers your marketing message directly to a group consumers or businesses on a personalized level (such as a telephone call or via a personal email message). It’s a form of marketing that provides the recipient with a direct call to action. The following are the three main types of direct marketing.Mailing Lists
Direct mail is one of the most common forms of direct marketing and an essential part of an integrated marketing campaign. Companies promote their products and services with a provocative mailer. Direct mail campaigns provide your prospects with a tangible piece of mail to read at their leisure. Direct mail campaigns are extremely effective and when they are personalized and customized to a specific target audience can have great response rates.Telemarketing Lists
Telemarketing is the process of calling prospects on the phone to promote your products or services. This can be done using your own sales staff or by subcontracting out to a call center. Telemarketing is vital in creating brand recognition, building customer relationships, nurturing leads and of course, closing sales.Even with its bad reputation, telemarketing still plays an important part of any direct marketing campaign. Telemarketing is personal and interactive, and capable of providing an immediate response. As effective as telemarketing is, you need to be sensitive to your prospects’ willingness to receiving unsolicited phone calls.Telemarketing campaigns work best when the telemarketing lists are highly targeted, with accurate data that matches your current customer’s profiles.Email Lists
Email marketing is an effective way of reaching out to new prospects or following up with existing customers. Email marketing is extremely versatile, and you can easily customize your marketing messages to various market segments, or for prospects in different stages of the sales funnel.Email marketing can be used to nurture customer relationships, provide company and product information, drive website traffic and to promote direct sales. The emails can be as elaborate or as simple as needed.Most people check their emails on a daily basis, making email a very effective marketing method for your business. However, email marketing should be used responsibly, and it is extremely important to have your customers’ consent before sending emails.The most successful direct marketing campaign will use a mix of marketing methods. Repetition is very important in any type of marketing efforts. The more you can get yourself out in front of prospects, the greater the chance of being remembered. Try a direct mail campaign with a telemarketing follow-up or an email blast in conjunction with a direct mail campaign. A Multi-Channel campaign also allows your prospects multiple ways to communicate back to you.Regardless of the method, the key aspect in any direct marketing campaign is the ability to target the marketing message to a specific audience. With properly defined target market, you can deliver your message directly to those who have a greater probability of purchasing from your business. This allows businesses of all sizes focus their marketing budget and resources where they’re most likely to get results.It’s very important, before starting any direct marketing campaign, that you understand the different regulations governing each method of communication. The responsibility is yours to make sure you are compliant. Legitimate list brokers and managers should be able to confirm that the lists they are providing comply to the various rules and regulations. If you are uncertain, do not hesitate to ask.